Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in JENNY BIRD jewelry?
Our pieces are primarily crafted from high-quality brass and finished with a thick layer of 14K gold or rhodium plating. We use a custom plating process to ensure longevity and a high-shine finish.
How should I care for my jewelry?
To maintain the luster of your jewelry, avoid contact with perfumes, lotions, and water. We recommend wiping your pieces with a soft, dry cloth after each wear and storing them in the provided pouch.
What is your return policy?
We offer a 30-day return window for unworn and unused items in their original packaging. Please note that for hygiene reasons, earrings are final sale and cannot be returned.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please be aware that international orders may be subject to customs duties.
Does my jewelry come with a warranty?
Every JENNY BIRD piece is covered by a one-year warranty from the date of purchase. This covers any manufacturing defects, but does not cover general wear and tear or accidental damage.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.